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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It will not print(message Printer is off-line) from a web

Customer Question

It will not print(message Printer is off-line) from a web page but it does print an email or an attachment to an email - It is an XP 324 WiFi
JA: Just to clarify, what's the exact make and model of your machine?
Customer: XP 324 Wifi
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP ENVY 23
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only noiticed it today but cant say that I've ever printed from a web page??
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's your internet browser program, such as Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Edge, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,