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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new Canon Pro 9000 II(Mac version 10.12) will not show

Customer Question

My new Canon Pro 9000 mark II(Mac version 10.12) will not show full printer dialog box.Does not show paper size box.Will print 10x8,but when I try 4x6,it jams
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: it is brand new,just hooked it up
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac 10.12 sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just hooked it up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  JKalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.