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Ask Louie Your Own Question

Louie, Technician
Category: Printers
Satisfied Customers: 11248
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Second opinion] - put ink in backward and can not get them

Customer Question

Second opinion] - put ink in backward and can not get them out
JA: What's the make/model number of your printer? How old is it?
Customer: hp 3510
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: right now
JA: Anything else you want the printer expert to know before I connect you?
Customer: how do I get them out
Submitted: 20 days ago.
Category: Printers
Expert:  Louie replied 20 days ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a stiff narrow tweezer would be needed to pry out the ink cartridge. Please click HERE. Indent the plastic housing BUT avoid puncturing the casing. The idea is for the tweezer to have a grip on the ink cartridge then pry it out.

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