I'm sorry about the issue. What happens when you go to the option Setup -> Wireless LAN setup option on your printer's screen? Is there any error or message?
Please reply at the box below. Thank you,
- Please try the following steps on the printer:
- If needed, please click on the Canon website below for full instructions / illustrations:
- The above solution should work, but if it does not, then please click on the Canon website below:
, then there, download and install the MG6800 series Full Driver & Software Package, and check.
- Please let me know if you are stuck at any step, or if there is any error or message. Also, if you'd like to, I can connect remotely to your computer and fix this issue directly for you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,