I'm sorry about the issue. What's the model of your wifi / internet modem / router device?
Can you please confirm you have a Mac computer or an iPad tablet, etc.?
Please reply at the box below. Thank you,
Were you able to to to the Wi-Fi Settings menu on the printer's screen? Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,