Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Which specific model printer do you have?Do you see any error codes/numbers on the display of the printer itself?
I've sent a remote support offer above, if you prefer to continue here that is ok too but I would need the requested information to continue in either case.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.