Hi there. My name is***** would be happy to help you with this, Please give me a few moments to review your question and to type out a detailed answer.
I'm sorry. Payment for he additional service failed. It is often because your bank suspects fraud if they see duplicate charges for the same company. You can either call them and assure them that the charge is valid, or use a different card. Or, we can just continue here in chat to try to solve the problem .
I'm sorry Bruce, but as an independent contractor I don't have access access to billing information. I can only provide general suggestions. You can contact Customer Service at***@******.*** or you can call them (info available at ww2.justanswer.com/help). Or...ew cna try to work together to solve the problem at no extra charge.
The problem is that the printer is not setup to use the new sign-in info that Xfinity provided you with. we'll need to reset the network settings and then add it to the network again using the new information. Here is a link to the Networking Manual for your printer. Please use the information on page 37 to reset the network, then follow the instructions at the beginning for using the software to reconfigure it.