Hi there and welcome
Can you tell me please what happens when you try to copy a document?
Please let me know
Can you put new ink cartridges into the printer and tell me if it then copies please
The one I sent, it appears you missed this?
I'll repeat it for you
yes, but even if they are new, they can still fault (just one of them faulting can cause this)
Can you please replace the cartridges and let me know the results.
Ill repeat as it seems you keep missing my responses
ok, if you do not have some there, then we can try this instead for now to rule out other less common causes
ok, but why not first do the instructions I just gave you?
thanks, ***** ***** me know the results
I am here, what were the results?
ok, connect the printer via a USB cable to the computer and tell me if it then works please
Thanks, ***** ***** know the issue for this
It is the internal mainboard that has faulted, this is the only cause left
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
I replied to you, but I think you missed my answer, no problem I will repeat again
we now know the issue for this
A faulty component was used when it was manufactured. Even being new does not effect if it can fault or not, it is only if a faulty component has been used, which is the case for you sorry.