How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Unable to load ink cartridges, hp deskjet 1010, one hour;

Customer Question

unable to load ink cartridges
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: hp deskjet 1010
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one hour; watched video on how to load
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Printers
Expert:  Nathan replied 16 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 16 days ago.

Are you physically unable to access the carriage to insert them?
Or you put them in but they aren't recognized?

Expert:  Nathan replied 12 days ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


Related Printers Questions