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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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XP420 does not print since I have changed server and added

Customer Question

XP420 does not print since I have changed server and added new colour cartridges.
JA: What's the make/model number of your printer? How old is it?
Customer: Epson XP420, approx. 3month old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have a Mac, I'm not sure of the Operating System, if you name some perhaps Ii would recognize the name
JA: How long has this been an issue? What happened right before this popped up?
Customer: only a few days, since last Saturday when I put in the new colour cartridges, it worked fine before that.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, just how do I get this to work, thank you
Submitted: 19 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 19 days ago.


I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

What's the error or message when printing?

Do you mean you've changed internet service / internet modem / router device?

Please reply at the box below. Thank you,