How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 688
Experience:  Technical Support Coach at Liberty Tax Service
93584285
Type Your Printers Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

My pc is asking for a pass word while i'm installing my cd

Customer Question

my pc is asking for a pass word while i'm installing my cd for a wireless hp printer ????
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: its is a photosmart c4780 all in one --year is about 2011 --it is connected to my modem now ???
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac mavric os-x
JA: How long has this been an issue? What happened right before this popped up?
Customer: newly installed mavric software in a macbook--however i'm using the original cd that came with the printer...
JA: Anything else you want the printer expert to know before I connect you?
Customer: don't think so
Submitted: 7 months ago.
Category: Printers
Expert:  Isaac Franklin replied 7 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 7 months ago.

If you see a pop up box asking for a password ***** download your new printer cd/software, please

try to enter your mac login password ***** you use everyday to sign into your computer.

Update me with results and we can go from there.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin