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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just got scan gear error 5,202,63. I am on windows 10. my

Customer Question

I just got scan gear error 5,202,63. I am on windows 10. my scanner has been working fine till this AM. Early this am ,upon starting computer, window started update. Took a long time. Now I cant use scanner. Canon mx 880. How to fix ???
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never done this B4. MX880 4yrs old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened!!
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

The windows update likely caused this problem. Have you tried scanning directly from the scanner by going to devices and printers, instead of using scangear?

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