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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need printer drivers for HP Laser Jet 4000 tn for windows

Customer Question

I need printer drivers for HP Laser Jet 4000 tn for windows 10
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

How are you connecting this printer? Directly through USB , or are you using network or some other method to connect the printer?

Customer: replied 1 month ago.

It is on a network

Expert:  technicalcat replied 1 month ago.

Actually , this printer is not supported directly at all by Windows 10, but there is a way I may be able to make it work. It will involve several steps and would best be performed over remote connection. Would you like me to remote connect and fix this problem for you?

Customer: replied 1 month ago.

No I had it working before, I think I will just go back to a restore point and add updates again

Expert:  technicalcat replied 1 month ago.

OK. The problem with that method is that the printer will likely fail again when another Windows 10 update comes. The method I would try wouldn't involve rolling back the updates, so may be more permanent.

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