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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I don't like this form of customer support, it takes a time

Customer Question

I don't like this form of customer support, it takes a long time but persuade me otherwise. Problem: Canon MF 227 dw will not scan loaded document today although worked in the past.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: brand new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it was a problem getting it to scan in the first place
JA: How long has this been an issue? What happened right before this popped up?
Customer: now back to square one
JA: Anything else you want the printer expert to know before I connect you?
Customer: what I told you
Submitted: 2 months ago.
Category: Printers
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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