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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It says that it is offline on my computer, I restarted both

Customer Question

It says that it is offline on my computer
JA: What's the make/model number of your printer? How old is it?
Customer: I restarted both my computer and printer as well
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Officejet 6700 Premium. On a Mac.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had some issues connecting to the printer yesterday...
JA: Anything else you want the printer expert to know before I connect you?
Customer: Then suddenly it worked last night to print This morning it is finding the printer as it was a "last used" printer, but says it is offline
Submitted: 1 month ago.
Category: Printers
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Is this printer connected with USB or a network connection?

Customer: replied 1 month ago.
Network connection. Other people can print off of it, but the printer is not found on my Mac
Expert:  technicalcat replied 1 month ago.

Thank you for the information. I'm actually going to be away from my desk for awhile, so will opt your question out to the other experts for review.

Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist. Are you using a dual-band (2.4 Ghz and 5Ghz)

router? I don't know of any 5Ghz wireless printers but almost every recent Mac has 5Ghz capability.

If the Mac is connected to a 5Ghz network and the printer to a 2.4Ghz network, the Mac won't be able to see it.

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