Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
how is the printer connected to the computer usb or wifi?
please turn off printer and unplug power cord
unplug the usb cable of printer from computer
keep the ON button on printer pressed for 10 secs
now connect power cord back in and turn on printer
connect the usb cable to computer preferably to a different usb port
try to print and let me know how it goes