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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am getting the message "printer not connected/powered on"

Customer Question

I am getting the message "printer not connected/powered on"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: mfc-7460DN
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: 4 days - there is a telephone type wire at the back of the printer, right above the usb cord, thatseems to be not connected to anything
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, that's it.
Submitted: 17 days ago.
Category: Printers
Expert:  Michelle replied 17 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 17 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how is the printer connected to the computer usb or wifi?

Customer: replied 17 days ago.
no, just tell me what the problem is.
Customer: replied 17 days ago.
Expert:  Michelle replied 17 days ago.

please turn off printer and unplug power cord

unplug the usb cable of printer from computer

keep the ON button on printer pressed for 10 secs

now connect power cord back in and turn on printer

connect the usb cable to computer preferably to a different usb port

try to print and let me know how it goes

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