Hello! My name is ***** ***** I will be assisting you with your scanning problem tonight.
Without researching and drawing from your question and my experience, I am 90% sure it is a driver issue.
A driver is software on your computer that tells your hardware what to do. If that software gets corrupted, which happens sometimes, then your hardware doesn't function as it should. If you can print, but not scan, then that tells me that your computer is having an issue telling your printer to scan.
My first question is do you have any of the install discs or install software for this particular unit?
My second is, how old is this machine?
My third is how many computers use this machine?
I am almost certain that is the root cause. There's no software telling the scanner what to do. As far as actually finding the drivers for this thing, I cannot find ANY at all. I may be able to find the old drivers for it, but I can't guarantee they will be compatible with the newer operating systems or servers.
Are you installing on a Windows Server host or just a client model? Or on a virtual server?
I actually found them!
Here is the link for the 2035e.
If I were to do it, it would cost an extra $39.99. If you do it, I will still be here if you need help. If I can't answer, then someone here definitely can at no extra cost. We are all a team here. We will get you an answer no matter what.
As far as downloading, just click on your OS, download the drivers for your operating system, restart the computer.
You are welcome! Definitely let me know the outcome or if you need further help!
I haven't had my hands in this stuff for a long time. I think I'm going to open this up to another expert. We have some really skilled experts who can pick up where some of us are rusty. I'm going to opt out and let you get a second opinion. Don't download anything until another expert takes a look at this, if you don't mind. Thank you for allowing me to work on this!
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the problem that you are having with your Gestetner DSM635SP printer or scanner?