I'm sorry about the issue. What's the full error or message?
Do you mean you've changed internet service / internet modem / router device?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. So you uninstalled the Brother driver / program. Then you downloaded / reinstall the Brother full driver / software, then what happened during installation?
Please reply at the box below. Thank you,
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
Don't worry, we can always adjust any billing amount as you'd like. I don't think Brother can resolve the computer's printing issue, and/or their support can be very slow.
Please let me know if you still need help fixing the printer issue later; we guarantee our service. Thank you,