Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
I'd be happy to advise you on this issue, but to be clear this is a paid 3rd party support service. I have no direct affiliation with epson or office max, and while I can advise you on the problem, I cannot authorize any warranty or repair services, and you are paying for my time here separate from any other extended warranty you may have.
With that in mind, if you wish to continue, can you give me some specifics on the problem/symptoms, any error codes you are getting, etc?
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