Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Are you using new/genuine cartridges, or generic/refilled ones?
If you put the old cartridge in, does the error go away (even though it may show as empty still)?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.