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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Office jet and lately it will blurr some lines when printing

Customer Question

office jet and lately it will blurr some lines when printing a document. My printer is an HP 4620.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: It is at least 5 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: HP 4620 all in one model..
JA: Anything else you want the electronics expert to know before I connect you?
Customer: This has been going on for about a week.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please