Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you open the printer, power it off and use a damp cloth to wipe all insides of the printer, especially on the rollers and under the print cartridges.
Once done, allow it 10 minutes to dry and close it up
Tell me if you still then have the problem please