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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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After upgrading to Windows 10, my MG5200 no longer has

Customer Question

After upgrading to Windows 10, my MG5200 no longer has scanning capability. Do i need a driver?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: On bottom has embossed "Multifunction Printer K10359"
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Maybe 3-4 years old. PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Scanning worked fine when at Windows7, and my wife's laptop can still scan (hers is Windows 10).
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's all; thanks!
Submitted: 25 days ago.
Category: Printers
Expert:  Md. Sadique replied 25 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 25 days ago.

I would suggest you to allow me to remote in your computer and work on the issue directly.

Customer: replied 25 days ago.
naw, just the info would be good
Expert:  Md. Sadique replied 25 days ago.

Please go to Control panel >then devices and printers > tell me if you are able to see your printer there.

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