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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot connect with computor, not sure of age--HP officejet

Customer Question

cannot connect with computor
JA: What's the make/model number of your printer? How old is it?
Customer: not sure of age--HP officejet pro 8600 plus.N911G
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc--windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: CHANGED E-MAIL PROVIDER--WHEN THAT CHANGED I LOST THE ABOILITY TO PRINT
JA: Anything else you want the printer expert to know before I connect you?
Customer: NO
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Was the Internet modem/router device changed also?

Does your PC computer have Windows xp, vista, or 7, or 8, 10?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,