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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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HP OFFICEJET PRO 8500. I am told to push the "wrench" icon,

Customer Question

HP OFFICEJET PRO 8500 . I am told to push the "wrench" icon, but it doesn't function. I have just finished "cleaning print head", and notice was "alignment" bad. How can I find the "arrow", and get the "wrench" to work. Just loaded new drivers.
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: Model A 909g probably 5 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am just hooking this printer up as it has been out of service for two years.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 21 days ago.
Category: Printers
Expert:  technicalcat replied 21 days ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is wrong with the printer? Is it failing to print properly?

Customer: replied 21 days ago.
At this point the printer started working. Please cancel the request.