I'm sorry about the issue. What's the model of your internet modem / router device?
Is the printer wireless? Or is the printer connected to the computer with a USB printer cable?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
How about with the small amount as shown?
Please let me know; we guarantee our service. Please reply at the box below. Thank you,