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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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My fax has the following error message on it: ERROR 77.

Customer Question

My fax has the following error message on it: ERROR 77. UNPLUG FAX. CALL BROTHER. What do I need to do?
Submitted: 2 months ago.
Category: Printers
Expert:  Jennifer French replied 2 months ago.

Hello, my name is ***** ***** I will be assisting you today.

Error 77 indicates that there is a fuser error. Press "menu/set" then "*2864" all within 2 seconds to enter maintenance mode. Then press "91" and then the display should say "parameter initialize". Press "99" to exit and the machine should be reset. If the code doesn't come back, then it was probably a power fluctuation. If it DOES come back, then the machine needs to be serviced, or replaced. Whichever is more cost-efficient for you.

I hope that helps.

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Jennie

Expert:  Jennifer French replied 2 months ago.

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