Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.
Please click the link below:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems. Thank you!
If you'd prefer not to do the SECURE REMOTE ASSISTANCE we may be able to resolve the issue through chat. I'll need to ask a few questions. In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see: http://what smyos.com/
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X".
Also, can you tell me please the exact error message that you're getting?