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Richard, Technician
Category: Printers
Satisfied Customers: 30196
Experience:  Printer and scanner problem resolver for over 15 years
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Printer on printing first few lines of document. showing

Customer Question

Printer on printing first few lines of document. showing error 0X97
Submitted: 22 days ago.
Category: Printers
Expert:  Richard replied 22 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 22 days ago.
Still only printed the first three lines!
Customer: replied 22 days ago.
This printer is only two months old if not less. I just changed all of the ink cartridges.
Expert:  Richard replied 22 days ago.


Are you connected to the printer via wireless or a USB cable?

Customer: replied 22 days ago.
Expert:  Richard replied 22 days ago.

ok, if you do a copy does it also have the issue?

Customer: replied 22 days ago.
Thank you for your support. I will go through the Geek Squad at Best Buy. I will not purchase another Epson Printer.
Thank You! My printer has a two year warranty.
Expert:  Richard replied 22 days ago.

ok, but there are additional steps we can do Joe... don't you wish to do this?

Else if you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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