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Nathan, Engineer
Category: Printers
Satisfied Customers: 19574
Experience:  Computer networking/repair. 12+ years experience.
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Indicating a printer error error code 0x69???

Customer Question

indicating a printer error error code 0x69???
Submitted: 23 days ago.
Category: Printers
Expert:  Cody replied 23 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 23 days ago.

What kind of a printer is this?

Customer: replied 23 days ago.
Customer: replied 23 days ago.
epson brand
Expert:  Cody replied 23 days ago.

Check the ink cartridges and make sure they are pushed in all the way, should hear a click when they are fully in.

Customer: replied 23 days ago.
checked ink cart. and they are in tight
Expert:  Cody replied 23 days ago.

how about the part the cartridges are in can that be pushed back? take out all the cartridges and push them back again then power cycle the printer

Customer: replied 23 days ago.
took out all cart. and put back in securely, then turned printer off and back on. Wat next,
Expert:  Cody replied 23 days ago.

I'm guessing it still has the same error message?

Customer: replied 23 days ago.
It still has same message.
Customer: replied 23 days ago.
What is next step???
Customer: replied 23 days ago.
Expert:  Cody replied 23 days ago.

I will open this up to the other experts to see if they have any other ideas of what is going on.

Expert:  Nathan replied 23 days ago.

Hello Jim, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.


Customer: replied 23 days ago.
I am going to have to be away from my computer for the next several hours. I will leave the window open and get back to you later.
Expert:  Nathan replied 23 days ago.

No problem, Jim. Feel free to get back with me anytime.


Expert:  Nathan replied 21 days ago.


Expert:  Nathan replied 17 days ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.


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