Hello. My name is ***** ***** I will be assisting you today.
What kind of a printer is this?
Check the ink cartridges and make sure they are pushed in all the way, should hear a click when they are fully in.
how about the part the cartridges are in can that be pushed back? take out all the cartridges and push them back again then power cycle the printer
I'm guessing it still has the same error message?
I will open this up to the other experts to see if they have any other ideas of what is going on.
Hello Jim, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
No problem, Jim. Feel free to get back with me anytime.Thanks,
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