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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24010
Experience:  Computer networking/repair. 12+ years experience.
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Indicating a printer error error code 0x69???

Customer Question

indicating a printer error error code 0x69???
Submitted: 8 months ago.
Category: Printers
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

What kind of a printer is this?

Customer: replied 8 months ago.
WF-3640
Customer: replied 8 months ago.
epson brand
Expert:  Cody replied 8 months ago.

Check the ink cartridges and make sure they are pushed in all the way, should hear a click when they are fully in.

Customer: replied 8 months ago.
checked ink cart. and they are in tight
Expert:  Cody replied 8 months ago.

how about the part the cartridges are in can that be pushed back? take out all the cartridges and push them back again then power cycle the printer

Customer: replied 8 months ago.
took out all cart. and put back in securely, then turned printer off and back on. Wat next,
Expert:  Cody replied 8 months ago.

I'm guessing it still has the same error message?

Customer: replied 8 months ago.
It still has same message.
Customer: replied 8 months ago.
What is next step???
Customer: replied 8 months ago.
Expert:  Cody replied 8 months ago.

I will open this up to the other experts to see if they have any other ideas of what is going on.

Expert:  Nathan replied 8 months ago.

Hello Jim, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Customer: replied 8 months ago.
I am going to have to be away from my computer for the next several hours. I will leave the window open and get back to you later.
Thanks.
Jim
Expert:  Nathan replied 8 months ago.

No problem, Jim. Feel free to get back with me anytime.
Thanks,

Nathan

Expert:  Nathan replied 8 months ago.

.

Expert:  Nathan replied 8 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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