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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Mf624c, new, print test page was fine. print jobs show as

Customer Question

Hi mf624c, new, print test page was fine. print jobs show as qued on computer and printing but never print
JA: What's the make/model number of your printer? How old is it?
Customer: canon mf624cw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 64 bit
JA: How long has this been an issue? What happened right before this popped up?
Customer: I printed test page and then didn't print for a couple of days. First time I tried to actually print this happened. no error message on printer or computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 23 days ago.


I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have Windows XP, Vista, or 7 or 8 or 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 23 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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