I'm sorry about the issue. Is there any error or message?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Please try the following:
- (Note: If the above website link does not work, then click on the direct website link below in order to download the file mp68-win-mp560-1_06-ea24 and then open / run / install it.)
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,