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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have purchased a new printer, it is a hp envy 5660...I did

Customer Question

I have purchased a new printer, it is a hp envy 5660...I did a dumb thing, I decided to print coupons, they just keep coming and coming!!!!!!!! how do I cancel?
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Does this issue occur if you turn off the printer?

Did you use the Cancel / Stop button on the printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 6 months ago.
remote would be fine, I have windows 10
Expert:  Viet - Printer Tech replied 6 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=7793ef5a-4931-41f6-9d4d-7f5b1823539a
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Please let me know when you are available to continue.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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