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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have purchased a new printer, it is a hp envy 5660...I did

Customer Question

I have purchased a new printer, it is a hp envy 5660...I did a dumb thing, I decided to print coupons, they just keep coming and coming!!!!!!!! how do I cancel?
Submitted: 23 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 23 days ago.


I'm sorry about the issue. Does this issue occur if you turn off the printer?

Did you use the Cancel / Stop button on the printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 23 days ago.
remote would be fine, I have windows 10
Expert:  Viet - Printer Tech replied 23 days ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Printer Tech replied 23 days ago.

Please let me know when you are available to continue.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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