I'm sorry about the issue. Does this issue occur if you turn off the printer?
Did you use the Cancel / Stop button on the printer?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=7793ef5a-4931-41f6-9d4d-7f5b1823539a, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Please let me know when you are available to continue.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,