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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My canon mg2520 printer is cutting off one or 2 characters

Customer Question

My canon mg2520 printer is cutting off one or 2 characters on the left side of the page.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It has been doing this since I got it about 2 months ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been since I installed the printer in July or Aug
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: Printers
Expert:  Russell H. replied 23 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Can you scan such a page, and attach it to your reply? that would make evident what exactly of several possible causes, is actually the problem.

Do the left two characters that are missing, go off the edge of the page? or is there blank space where they should be?

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