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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 17493
Experience:  5+ years as Tech
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Unplug and call service center

Customer Question

unplug and call service center
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi!

Please explain your issue in more detail -- Do you receive an error message when you turn on your printer?

Customer: replied 6 months ago.
the printer was printing a page when it stopped and gave me this message.
Customer: replied 6 months ago.
B200 error
Expert:  crash2199 replied 6 months ago.

Try this:

1. Turn OFF Power
2. Open the print head bay (as though you were about to change inks)
3. Turn ON power
4. Wait for print carriage to start moving to the left and let it go past half way
5. Before print carriage reaches left hand side (but after going halfway across) shut the cover.
6. Leave the Printer turned on

7. Try printing again

Customer: replied 6 months ago.
I must leave now for 3 hours. will try when I return
Expert:  crash2199 replied 6 months ago.

No problem. Let me know how it goes when you have a minute

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