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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My cannon pixma MG5620 won't scan, About a year old, It's a

Customer Question

My cannon pixma MG5620 won't scan
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: About a year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened this morning after a hour of updating my computer yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Printers
Expert:  Michelle replied 18 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 18 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What have you tried so far?