Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to help you resolve it. I'll need to ask a few questions in order to best help you. Are you able to print at this time from your computer? Have you successfully been able to scan in the past? Do you have any other devices successfully connected to your wifi network at this time. Please let me know. Thank you!
If you would like SECURE REMOTE ASSISTANCE, please accept the offer that I just sent to you.
However, I may be able to walk you through a solution here. Please try the following steps.
To connect the HP All-in-One with the Wireless Setup Wizard
1. Write down the following information about your wireless router or access point:
• Network Name (also called SSID)
• WEP Key, WPA Passphrase (if needed)
If you do not know where to find this information, see the documentation that came
with your wireless router or access point. You might be able to find the network name
(SSID) and the WEP key or WPA passphrase on the Embedded Web Server for the
wireless router or access point.
NOTE: HP provides an online tool that might be able to find your wireless
security settings automatically. Go to: www.hp.com/go/networksetup.
2. On the control panel of the HP All-in-One, press Setup.
3. Press until Network is highlighted, and then press OK.
4. Press to highlight Wireless Setup Wizard, and then press OK.
This runs the Wireless Setup Wizard. The setup wizard searches for available
networks, and then displays a list of detected network names (SSIDs). The networks
with the strongest signal appear first, the weakest appear last.
5. Press to highlight the name of the network you wrote down in step 1, and then
If you do not see your network name in the list
a. Select Enter a New Network Name (SSID). If necessary, use the to highlight
it, and then press OK.
The visual keyboard appears.
b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to
highlight a letter or number on the visual keyboard, and then press OK to select
NOTE: You must enter the exact uppercase (capital) and lowercase (small)
letters. Otherwise, the wireless connection will fail.
Integrated wireless WLAN 802.11 network setup 11
c. When you have finished entering the new SSID, use the arrow buttons to highlight
Done on the visual keyboard, and then press OK.
TIP: If the HP All-in-One is unable to discover the network based on the
network name you entered, you will see the following prompts. You may want
to move the HP All-in-One closer to the computer and try running the Wireless
Setup Wizard again to automatically discover the network.
d. Press until Infrastructure is highlighted, and then press OK.
e. Press until WEP encryption or WPA encryption is highlighted, and then press
If you do not want to use WEP encryption, press until No, my network does
not use encryption is highlighted, and then press OK. Go to step 7.
6. If prompted, enter your WPA or WEP key as follows:
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and
then press OK to select it.
b. When you are finished entering the WPA or WEP key, use the arrow buttons to
highlight Done on the visual keyboard.
c. Press OK to confirm.
The HP All-in-One will attempt to connect to the network. If a message says you
entered an invalid WPA or WEP key, check the key you wrote down for your new
network, follow the prompts to correct the key, and then try again.
Please try this and let me know the results.