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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have the blue light but the printer does not recognize the

Customer Question

I have the blue light but the printer does not recognize the web. I am attempting to scan documents and send to my email but the message states "Unable to connect to Web services. Confirm internet access and try again or enter proxy address". I have unplugged the printer and restarted the router but still have been unsuccessful in getting the printer to work. What can I do, I do not the the proxy address and password. Thanks
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Photosmart 7250 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac, how do I determine system?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I attempted to use the printer for scanning yesterday, first time this has ever happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  GeekGal replied 2 months ago.

Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to help you resolve it. I'll need to ask a few questions in order to best help you. Are you able to print at this time from your computer? Have you successfully been able to scan in the past? Do you have any other devices successfully connected to your wifi network at this time. Please let me know. Thank you!

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  GeekGal replied 2 months ago.

If you would like SECURE REMOTE ASSISTANCE, please accept the offer that I just sent to you.

However, I may be able to walk you through a solution here. Please try the following steps.

To connect the HP All-in-One with the Wireless Setup Wizard

1. Write down the following information about your wireless router or access point:

• Network Name (also called SSID)

• WEP Key, WPA Passphrase (if needed)

If you do not know where to find this information, see the documentation that came

with your wireless router or access point. You might be able to find the network name

(SSID) and the WEP key or WPA passphrase on the Embedded Web Server for the

wireless router or access point.

NOTE: HP provides an online tool that might be able to find your wireless

security settings automatically. Go to: www.hp.com/go/networksetup.

2. On the control panel of the HP All-in-One, press Setup.

3. Press until Network is highlighted, and then press OK.

4. Press to highlight Wireless Setup Wizard, and then press OK.

This runs the Wireless Setup Wizard. The setup wizard searches for available

networks, and then displays a list of detected network names (SSIDs). The networks

with the strongest signal appear first, the weakest appear last.

5. Press to highlight the name of the network you wrote down in step 1, and then

press OK.

If you do not see your network name in the list

a. Select Enter a New Network Name (SSID). If necessary, use the to highlight

it, and then press OK.

The visual keyboard appears.

b. Enter the SSID. Use the arrow buttons on the HP All-in-One control panel to

highlight a letter or number on the visual keyboard, and then press OK to select

it.

NOTE: You must enter the exact uppercase (capital) and lowercase (small)

letters. Otherwise, the wireless connection will fail.

Integrated wireless WLAN 802.11 network setup 11

Network setup

c. When you have finished entering the new SSID, use the arrow buttons to highlight

Done on the visual keyboard, and then press OK.

TIP: If the HP All-in-One is unable to discover the network based on the

network name you entered, you will see the following prompts. You may want

to move the HP All-in-One closer to the computer and try running the Wireless

Setup Wizard again to automatically discover the network.

d. Press until Infrastructure is highlighted, and then press OK.

e. Press until WEP encryption or WPA encryption is highlighted, and then press

OK.

If you do not want to use WEP encryption, press until No, my network does

not use encryption is highlighted, and then press OK. Go to step 7.

6. If prompted, enter your WPA or WEP key as follows:

a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and

then press OK to select it.

NOTE: You must enter the exact uppercase (capital) and lowercase (small)

letters. Otherwise, the wireless connection will fail.

b. When you are finished entering the WPA or WEP key, use the arrow buttons to

highlight Done on the visual keyboard.

c. Press OK to confirm.

The HP All-in-One will attempt to connect to the network. If a message says you

entered an invalid WPA or WEP key, check the key you wrote down for your new

network, follow the prompts to correct the key, and then try again.

Please try this and let me know the results.