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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to regiter my pixma MG6821 as a Google Cloudprint

Customer Question

Trying to regiter my pixma MG6821 as a Google Cloudprint printer
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: Just bought it today
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Toshiba Chromebook Chrome OS 53.0.2785.103 (64-bit)
JA: How long has this been an issue? What happened right before this popped up?
Customer: SInce it first tried to register it
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's about it
Submitted: 2 months ago.
Category: Printers
Expert:  JKalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.

Customer: replied 2 months ago.
Thx
Expert:  JKalman replied 2 months ago.

Please open your browser and give me minute to provide an answer.

Customer: replied 2 months ago.
Ok
Expert:  JKalman replied 2 months ago.

Select the icon with the three horizontal bars and then select Settings. Go to Advanced Settings.

Customer: replied 2 months ago.
I'm there
Expert:  JKalman replied 2 months ago.

Is there a button to sign in to Cloud Printing?

Customer: replied 2 months ago.
Google Cloud Print
Set up or manage printers in Google Cloud PrintButton says Manage
Expert:  JKalman replied 2 months ago.

Select the Setup or Manage button. Go to the setup for CloudPrint ready printers.

Customer: replied 2 months ago.
I'm there
Customer: replied 2 months ago.
The Canon MG6800 Series is listed as. New device there is a button that says Register
Expert:  JKalman replied 2 months ago.

Select Canon under manufacturers and look for Pixma MG6821 in the list.

Customer: replied 2 months ago.
The Canon MG6800 Series is listed as New device, there is a button that says Register
Expert:  JKalman replied 2 months ago.

Okay. gook. Select the Register button.

Expert:  JKalman replied 2 months ago.

Sorry good.

Customer: replied 2 months ago.
It says Confirm Registration
Do you wish to register the Printer Canon MG6900 series to Google Cloud Print?
Buttons say Cancel or Register
Expert:  JKalman replied 2 months ago.

Thank you for the feedback. Select Register.

Customer: replied 2 months ago.
It says adding printer
You must confirm registration on your printer to finish this process - check it now
Expert:  JKalman replied 2 months ago.

Go ahead and check the Confirm box.

Expert:  JKalman replied 2 months ago.

When the process is finished, please try to print a document or a test page from your Chromebook.

Customer: replied 2 months ago.
It says an error has occurred. Please check your printer and try again.
Expert:  JKalman replied 2 months ago.

Were you signed in to your gmail account before you started this proceure?

Expert:  JKalman replied 2 months ago.

procedure?

Customer: replied 2 months ago.
No
Expert:  JKalman replied 2 months ago.

That is probably the problem. Can you delete this printer from Cloud Print? Then we will start over.

Customer: replied 2 months ago.
How do I delete it from Cloud Print
Expert:  JKalman replied 2 months ago.

You have to go back out of the print screen and back into the manage screen.

Customer: replied 2 months ago.
On the manage screen it just says new devices Canon mg6800 series and the Register button
Expert:  JKalman replied 2 months ago.

The instructions that I got were to sign in to Cloud Print. I did not tell you that, because I did not see where to sign in. If you see a place to sign in to Google Cloud Print, please do it. If not, sign in on the browser home page.

Customer: replied 2 months ago.
Ok I'm at the google Cloud Print site via chrome browser
Expert:  JKalman replied 2 months ago.

If you cannot delete the printer now, that is okay. We can do it later. Just sign in and go to Menu > Settings > Advanced Settings and select Cloud Print. Follow the prompts to complete the process, as before. Then try to print something, or print a test page.

Customer: replied 2 months ago.
This is no help
Expert:  JKalman replied 2 months ago.

What do your mean? ll you have to do is to sign in?

Customer: replied 2 months ago.
Nothing you are suggesting neither makes nor does it work
Expert:  JKalman replied 2 months ago.

Please open a new tab and type chrome://devices in the address bar.

Expert:  JKalman replied 2 months ago.

Yu should find your printer listed.

Customer: replied 2 months ago.
it asks me to register I do and it says error occurred like before
Customer: replied 2 months ago.
We've been at this an hour and I am no better off than the previous 5 hours I spent on my own you have gotten no further than I was able to get my own
Expert:  JKalman replied 2 months ago.

Okay. It takes hours to get something right the first time. I do not have ChromeBook, so i cannot see exactly what you are seeing. But I have my printer connected to my Windows 10 computer using the Chrome browser, and I get errors unless I am logged in on Google Chrome.

Customer: replied 2 months ago.
Just go away
Expert:  JKalman replied 2 months ago.

I understand your frustration, since you have been at this for so long. However, if you will just try a little longer, it may payoff with success.

Pease restart your ChromeBook and sign in. Connect to the internet. Then repeat the CloudPrint procedure. That should correct the errors that you have been getting.

Customer: replied 2 months ago.
Fixed it myself in the last few minutes thanks for trying
Expert:  JKalman replied 2 months ago.

You are welcome. Did you restart your computer? Are you satisfied with my answer now?

Customer: replied 2 months ago.
No I didn't need to restart. And no.
Expert:  JKalman replied 2 months ago.

I am sorry that I was not able to help you. Can you please tell me what the problem was and how you solved it?

Customer: replied 2 months ago.
No I spent $23 and figured it out myself
Customer: replied 2 months ago.
But you did spend the time so I guess you deserve the $23
Expert:  JKalman replied 2 months ago.

You do not have to pay unless you are satisfied with the answer. Since I have not enables the rating stars, you have not rated my services, and you will not be charged. Your deposit should be refunded too.

Customer: replied 2 months ago.
Thank you
Expert:  JKalman replied 2 months ago.

You are welcome. And thank you for choosing Just Answer.