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Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Will not read sd card says they are corrupted or unsupported

Customer Question

will not read sd card says they are corrupted or unsupported format
JA: What's the make/model number of your printer? How old is it?
Customer: envy 7640 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it has always read the cards before pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: just recently hp did a automatic update and it stoped reading cards
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I know of
Submitted: 26 days ago.
Category: Printers
Expert:  Dustin replied 26 days ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 26 days ago.

Is it your printer that cannot read the SD cards?

Or, is it your windows 10 computer itself that cannot read the cards?