How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It is "off line" and by that I mean needs to be re-set in my

Customer Question

It is "off line" and by that I mean needs to be re-set in my Computer. I am running MS 10. The last time I called the company was going to get or fix a product that let the tech take over my computer and get me fixed up to where I could use my DYMO 450 Turbo again. It has been very reliable, but is down now. Ken Waldron JA: What's the make/model number of your printer? How old is it? Customer: ******* **************-- email JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running? Customer: PC and it is Windows 10 as stated previously. Do you have the equipment to take over my computer and get my 450 turbo fixed and working again? JA: How long has this been an issue? What happened right before this popped up? Customer: A couple of weeks and when I called in the customer service man, who seemed very knowledgeable said he would get right back to me. Nothing received. Kenneth ******** *************** JA: Anything else you want the printer expert to know before I connect you? Customer: ************** and phone is *************, you may have a record of my call.

Submitted: 24 days ago.
Category: Printers
Expert:  Viet - Printer Tech replied 24 days ago.


I'm sorry about the issue. Yes, I can connect remotely to your computer and fix the issue directly for you. Please let me know when you are available.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Printers Questions