Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
If you go to this page and click the "manuals Tab"
There are roughly 5 different manuals you can download, including a Users guide and an E-users guide ( the e users guide is interactive )
Once you download the manuals, you are welcome to open and print any of them out if you so choose.
If you have any further issues or questions you are welcome to respond.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.