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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just installed my brother printer and when i try it print

Customer Question

i just installed my brother printer and when i try it print it shows the printer offline
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: its brand new mfcl8850cdw
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: just finished the installation
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Printers
Expert:  Sudipto replied 20 days ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me, what type of connection do you use to connect the printer with the PC ?

Expert:  JKalman replied 14 days ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

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