I just got online to answer questions and wanted to give you an answer on this.
If you cannot visibly see what is causing the paper jam or cannot remove whatever is causing it, then this particular model would need to be serviced. With the copiers, it is much harder to fix these sorts of problems without being able to open up the case. If this is something you decide to do on your own, PLEASE unplug it from power and let it sit 10 minutes before doing anything with it, as there would be a risk of shock.
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Well here is a list of repair companies in the Greenville area:
Here is a list of repair companies in the Atlanta area:
You will probably pay for just as good of service, if not better, from an independent repair company as you would from Ricoh itself. They are usually more cost efficient, too.
I hope that helps you out!