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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4962
Experience:  B.Sc. Computer Science with Honors
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Lexmark print cannot find my pro901 printer

Customer Question

Lexmark print cannot find my pro901 printer
Submitted: 5 months ago.
Category: Printers
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 5 months ago.
I am here. Using an ipad air2 and a Lexmark pro 901
Expert:  Michelle replied 5 months ago.

how is the printer connected to the computer and what is the operating system on the computer?

Customer: replied 5 months ago.
is remote assistance my only option?
Expert:  Michelle replied 5 months ago.

remote assistance is an option by not a compulsion.

Customer: replied 5 months ago.
lets use the option where you walk me through it.
Expert:  Michelle replied 5 months ago.

how is the printer connected to the computer and what is the operating system on the computer?

Customer: replied 5 months ago.
The printer is on the same home network as the ipad. Operating system is iOS 9.3.2.
Customer: replied 5 months ago.
Are we ok?
Expert:  Michelle replied 5 months ago.

so you are not using any computer to print on the printer is that correct?

Customer: replied 5 months ago.
All my computers will print on this printer.
Expert:  Michelle replied 5 months ago.

The problem is with ipad is that correct?

Customer: replied 5 months ago.
The ipad printing is my question.
Expert:  Michelle replied 5 months ago.

thanks for confirming

Unfortunately the printer itself is not airprint ready

that means you cannnot use either the lexmark print app or airprint app to do printing from ipad

click here to see the list of supported models from which ipad printing can be done

Customer: replied 5 months ago.
No other way to print?
Expert:  Michelle replied 5 months ago.

in this case you may use the printing for printing from a computer but not from a tablet or smartphone

i hope you understand that this is a limitation from the manufacturer itself.

you can email the document you want to print to your own email and then access the email from a computer and print but direct printing between ipad and pro901 will not be possible

let me know if you have any questions

Customer: replied 5 months ago.
Nope. Thanks for the attempt.
Expert:  Michelle replied 5 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on stars on top of page for the service and effort.Thank you

Customer: replied 5 months ago.
No charge in this case?
Expert:  Michelle replied 5 months ago.

This is a question answer site and customers post a question and as an expert i have answered it correctly to the best of my knowledge

had the printer been compatible i would have given you the steps to set it up

as its incompatible i have informed about the same to you

Expert:  Michelle replied 5 months ago.

if your question was answered and you found the information received useful you may complete the rating