Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Allright, theres limited info on that printer in regards ***** ***** printhead itself. Unfortunately the printhead isnt removable, which limits our options.
With that being said, this could be a cartridge error.. Have you tried replacing all the cartridges to test?
if that isnt an option ( but its one we need to consider ) Then remove all the cartridges, on the bottom of each cartridge there should be an ink port where where the ink comes out of the cartridge, there should also be a matching sponge and inlet nozzle inside the printhead for each cartridge.
We need to gently clean that nozzle on each cartridge, and also inside the printhead itself.
Then, insert the cartridges again and then turn the machine off and unplug it.. Then plug it back in and test.. Do you still get the same error?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.