Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Please give me just a moment to review your question.
When you changed internet providers, I imagine that you were given a new internet modem/router device. Your printer is still trying to connect to the old device. Can you check please and see if your new device has a wps button on it? If you aren't sure, please let me know what the brand and model number is. Also, in order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see: