How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
16924516
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

Mfc7360 i have removed paper jam but still get jam report

Customer Question

mfc7360 i have removed paper jam but still get jam report and printer won't function
Submitted: 7 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 7 months ago.

Hello, and thank you for choosing Ja for your support needs. Happy to assist you with this issue.

Where was the Paper Jam in the printer? Is this the first time this type of issue has occurred?

Customer: replied 7 months ago.
first time there were several jammed papers i reloaded new ink before this happened
Customer: replied 7 months ago.
just before this happened
Expert:  VanMagnus Systems replied 7 months ago.

So the Jam was where in the Printer?

Expert:  VanMagnus Systems replied 7 months ago.

The Tray, inside or....

Customer: replied 7 months ago.
several locations i fished out several pages and don't recall exact location
i downloaded new software
Expert:  VanMagnus Systems replied 7 months ago.

OK. Let us pull out the paper tray. But, unplug the printer first please.

Customer: replied 7 months ago.
not the tray inside
Customer: replied 7 months ago.
not the tray but inside
Expert:  VanMagnus Systems replied 7 months ago.

Sorry, I mean to open the front and Toner.

Customer: replied 7 months ago.
willl take a few minutes to find the plug!
Expert:  VanMagnus Systems replied 7 months ago.

OK..

Customer: replied 7 months ago.
ok lost you unplugged paper tray open
Customer: replied 7 months ago.
sorry, r u there?
Expert:  VanMagnus Systems replied 7 months ago.

Please remove all paper. Then open the Top of the Printer and make sure that there are no loose pieces of paper.

Expert:  VanMagnus Systems replied 7 months ago.

Do you have any canned air, Sir or Madam?

Customer: replied 7 months ago.
ok there was a piece of paper under the lid
Expert:  VanMagnus Systems replied 7 months ago.

Ok. Also look in the rear of the Printer.

Customer: replied 7 months ago.
no
Expert:  VanMagnus Systems replied 7 months ago.

?

Expert:  VanMagnus Systems replied 7 months ago.

I mean the path that the paper travels. Sorry about that.

Customer: replied 7 months ago.
ok nothing in rear that i see
Customer: replied 7 months ago.
done
Expert:  VanMagnus Systems replied 7 months ago.

Ok. Reassemble and plug it back in. Then, power it on..

Customer: replied 7 months ago.
now it says no toner ... which is how this started i put in toner but i will switch toner since i am at this point not sure which is the empty one since i switched several times
Customer: replied 7 months ago.
still get jam inside message
Expert:  VanMagnus Systems replied 7 months ago.

Ok. Please gently shake the Toner Left to tRight. While holding your hand in the center of the Toner cartridge.

Expert:  VanMagnus Systems replied 7 months ago.

https://www.youtube.com/watch?v=-c17gwhTtMU

Try the video above. It also works on the Low Toner error too.

Customer: replied 7 months ago.
wow let me try to print something new problem: I downloaded new software and when I try to print I don't get a print screen and can't click just get a little circle extremely frustrating (I am 82 and this is not my forte)
Expert:  VanMagnus Systems replied 7 months ago.

Ok.

Customer: replied 7 months ago.
i will re boot and see what happens thank you
Expert:  VanMagnus Systems replied 7 months ago.

:-)

Related Printers Questions