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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14049
Experience:  10+ years work experience.
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My printer canon mf 5950 scanner does not work with my pc

Customer Question

my printer canon mf 5950 scanner does not work with my pc with windows 10
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: it started when i updated my pc to windows 10
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: it does not connect to my pc. Printer works, butscanner doesn't
JA: Anything else you want the printer expert to know before I connect you?
Customer: all parchs for cannon toworks with w10 are downloaded
Submitted: 22 days ago.
Category: Printers
Expert:  Jason Jones replied 22 days ago.


I am sorry to hear that you are having this problem.

The problem is known to occur after updating to Windows 10. There is an update that Canon put out to fix this problem.

You may download the updated fix from the following page:

- On the aforementioned page, click the Drivers & Downloads link.

- Click the Select button for the following item: [Windows 32-bit & 64-bit] Patch for Network Scan, USB Scan

- Put a check in the box that says, "I have read and agree to..."

- Click the Download button.

- Download, save, and open that file.

Once it is installed, you will be all set.

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- Jason

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