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Thanks for the information about the error message. The problem is caused due to a defective or dirty printhead. The last solution for this problem is replacing the printhead, but before that follow the steps from the link below to remove the printhead from the printer then, clean the contacts on it with a cotton swab dampened in IP alcohol and check the result. If the problem persist then, unfortunately the printhead is defective and you have to replace the printhead to solve the problem. Let me know, if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.
Do you need more help with this, Heidi?