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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20552
Experience:  Computer networking/repair. 12+ years experience.
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We have an HP Pro 8600 we just put new ink in it, the 950

Customer Question

we have an HP Pro 8600
we just put new ink in it, the 950 and the 951
we have an error that there is a problem with the ink or printer system.
no error number. have turned or I Terri on and off both ways
Submitted: 2 months ago.
Category: Printers
Expert:  Sudipto replied 2 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me the exact error message.

Customer: replied 2 months ago.
there is a problem with the printer or ink system.turn printer off, then on if problem persists contact hp
Customer: replied 2 months ago.
are we still connected
Customer: replied 2 months ago.
what is the charge to connect online
Expert:  Sudipto replied 2 months ago.

Yes, we are connected and there is no need for the remote support because that is only used for computer software related problem.

Customer: replied 2 months ago.
ok thank you
Customer: replied 2 months ago.
no this is for a printer
Expert:  Sudipto replied 2 months ago.

Thanks for the information about the error message. The problem is caused due to a defective or dirty printhead. The last solution for this problem is replacing the printhead, but before that follow the steps from the link below to remove the printhead from the printer then, clean the contacts on it with a cotton swab dampened in IP alcohol and check the result. If the problem persist then, unfortunately the printhead is defective and you have to replace the printhead to solve the problem. Let me know, if you need any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.

http://support.hp.com/us-en/document/c02871867

Expert:  Nathan replied 2 months ago.

Do you need more help with this, Heidi?