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Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15769
Experience:  HNC Computing; Large format and multifunction printer expert
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One of the inside rollers: back of unit, black roller just

Customer Question

one of the inside rollers: back of unit, black roller just above the orange roller, is damaged. how can I replace it?
JA: What's the make/model number of your printer? How old is it?
Customer: HL 3170 CDW approx 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WIN 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: jammed paper.
JA: Anything else you want the printer expert to know before I connect you?
Customer: could only be removed by pulling it out gently by the back door
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

The orange roller is part of the fuser unit.

You can get a replacement fuser unit from Precision Roller:

http://www.precisionroller.com/fuser-assemblies---units-for-brother-hl-3170cdw/details_75840.html

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